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Quality Customer Service

A major contributor to our success as an agency is the caring, hard-working professionals who work here. As an educational services organization, our values are based on the pillars of respect, service, collaboration and accountability.

The ESC WAY is an initiative that supports our high standard of service. Customers should always feel like they are treated as a priority through professional, friendly encounters and communications.

Experience | We deliver an above and beyond customer experience.

Supportive | We support our stakeholders and each other.

Customer-Focused | We see all work through the eyes of the customer.

Wow-Factor | We “wow” our customers by exceeding expectations.

Attitude | Approach each day with optimism.

You | We only get one chance to make a great first impression. You matter.


Every day service counts. Check out our customer service standards >