Customer Service

Our ESC is committed to enhancing customer service   
Our ESC is sharpening our focus on Customer Service to enhance our interactions with our internal and external customers.

This work is driven by the Service Improvement Team and its subcommittees representing employees from across the agency.  At the center of these efforts are the values expressed in the agency’s Service Standards.

ESC Service Standards
The characteristics below serve as the foundation for our ESC’s Customer Service plan, and ultimately, the ARC of Customer Service that will be exemplified both internally and externally.

Accuracy – We value accurate communications.  Information we share in printed materials and in conversations should be error free, it should portray the ESCCO in a professional light and it should be current.  Our staff assumes personal accountability for correcting errors for which they are responsible.

Responsiveness – We value prompt and accurate responses to inquiries from our clients and from your ESCCO colleagues.  We value adhering to timelines and ensuring our commitments to clients include timely deliverables.

Communication – We value clear and effective communication delivered in a friendly and welcoming fashion.  It is important that we notify all parties of changes or modifications we make that affect their area of work in our organization or our client’s services.

ARC of Excellence
Each week our staff is encouraged to recognize their co-workers through the distribution of ARCs of Excellence that can be posted at the employees’ workspace.

Your recognition is an informal gesture between employees for excellent work, going beyond the call of duty and providing high-quality customer service.

Please take a couple of minutes to show your appreciation for your co-workers who provide quality customer service to our clients and their colleagues within the ESC of Central Ohio.

Nominate a co-worker for excellent work, going beyond the call of duty and providing high-quality customer service.
Download an ARC of Excellence.

Have an idea/comment that will improve the ESC work environment?
Submit an anonymous feedback form.